Planning an event, large or small, can be overwhelming, but we’re here to make the process smooth and fun! These FAQ’s will show you where to start and prepare for the Chandelier by Verla experience.
How do I make a reservation for a rental item?
Please contact us by phone, email or our online form to make a consultation appointment to meet with one of our Event Specialists.
How far in advance should I make my reservation?
You should plan on reserving the necessary item(s) as early as possible before your event date. Without a reservation, we cannot guarantee that the item(s) you want will be in stock. Larger events, such as weddings and corporate events, usually take a great deal of planning before the event. We recommend starting at least 6 months prior. Also, we are continuously expanding our inventory and looking for new additions, if you don’t see an item you want, let us know in advance and we will try our best to accommodate your needs.
How do I get an estimate for my event?
For simple items, a general quote can be given over the phone or by email. For larger events and weddings, a consultation may be needed as there are many options to consider. Please contact us to set up an appointment to meet with one of our event specialists! We also offer site inspections (at no cost) to ensure no last minute surprises and to make your event as stress-free as possible.
Do you offer rental decor packages?
We at Chandelier by Verla believe that no two clients are the same. Each client has a unique style so we don’t believe in generic “one-size-fits-all” packages. We take the time to fully understand your vision, determine your event needs and then create a custom package that fits you and your event.
Can I pick up my rental item(s)?
We do not allow customer pickup of our renal items in order to protect the integrity of our products. Your order(s) will be delivered by our professionally trained delivery team.
When will my items be delivered? When will they be picked up?
During the event planning period, it is important for you to communicate with your Event Specialist the availability of the venue for delivery and pickup. We will make every effort to deliver and pickup within the time frame requested by you and/or the venue. Our team will reach out to the venue the week before or the week of the event to confirm any special delivery requests. In most cases, we will not guarantee a specific time delivery, as there are many factors involved in routing trucks that are out of our control (traffic and weather, for example), but we try to give a delivery window of three hours for those clients who need a more specific time.
What are your delivery fees?
Delivery fees vary by the location of the event, delivery days/times and your overall rental package. Our delivery fees include delivery, set up and break down of the item(s) and pick-up. Please contact us for more information.
What is the damage waiver? Is it refundable?
The damage waiver covers charges for incidental losses such as a few missing items or repairable damages. The damage waiver is not insurance. Gross damage, misuse, theft, vandalism, negligence or large losses are not covered by damage waiver. The damage waiver is nonrefundable.
When do I pay?
A 50% non-refundable deposit is required to reserve your item(s), with the remaining balance due 21 days before the event.
Why is my quote in USD?
We’re in Sierra Leone where the local currency the Leone has constant fluctuations against other currencies. The USD is the most stable way for us to accurately quote pricing no matter where you are in the world.
Are you hiring?
Yes, we are always looking for new talent! Please click here to learn more.
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